RUCKUS Networks

To get support from RUCKUS for RUCKUS-products, you need a valid Support Contract. This does not apply to products purchased with a cloud service, as support is always included with cloud services. The RUCKUS support site offers a comprehensive set of information, including product manuals, technical documents, software updates, and software upgrades. You can also submit your support request there.

To use RUCKUS support, the unit must be registered via RUCKUS. If an account has not yet been created, you can do so via: https://support.ruckuswireless.com/get_access_now

Alcadis Service Desk

Alcadis provides additional support services that are complementary to RUCKUS support. For instance, extra technical support may be required during maintenance, installations, or troubleshooting. We have skilled Network Engineers available to assist partners. For these services, please contact sales at sales@alcadis.nl or 030 - 65 85 125 to receive a proposal.

Events

Alcadis regularly organizes training sessions, seminars, and webinars in cooperation with RUCKUS. Please check the calendar on our website for the latest training courses.