Return policy & waranty

Having a defective or malfunctioning product is frustrating enough as it is. We at Alcadis fully understand this frustrating situation. For this reason, we offer the best possible service in cases of repair and/or replacement.

The standard RMA procedure of Alcadis is as follows:

• Request a service number: Request a service number by emailing rma@alcadis.nl with your request.
• Approval and shipping: After approval by Alcadis, you will receive a service number by email, after which you can send the product to us.
• Shipping costs: Is your product defective within 7 working days of receipt? Then Alcadis will cover the shipping costs. Is your product defective within the warranty period, but after 7 working days of receipt? Then the shipping costs to and from Alcadis are at your expense.
• Handling: The product will be repaired or replaced with a new product if it actually appears to be defective.
• Returns: The repaired or replacement product will be sent to you by post.

Warranty

At Alcadis, you can count on fast warranty processing. Do you have a defective product within the warranty period? Register this product via our defect and return form at the bottom of this page. With the service number that you receive, you can return the product for repair or replacement.

The following manufacturer warranty applies to the brands below:

• MetaGeek: 90 days via MetaGeek support.
• Omada: 5-year warranty on the products listed on the TP-Link website.
• RUCKUS: Lifetime Warranty on selected products, up to 5 years after the End of Sale date.
• Alcatel-Lucent Enterprise (ALE): Limited Lifetime Warranty on selected products, up to 5 years after the End of Sale date.
• EnGenius: Standard 2-year warranty. As an extra service, EnGenius offers registered partners a Limited Lifetime Warranty for all ordered products from the EnSky series and EnGenius Cloud series.
• Teltonika Networks: 2-year warranty on the unit (provided there is no user or water damage to the product), 6 months on batteries, and no warranty on accessories. You may receive a refurbished model as a replacement.
• TELOX: Standard 1-year warranty on walkie-talkies and 6-month warranty on batteries and accessories. When the warranty has expired after 1 year, you can request a repair based on an examination and a issued quotation. The repair will be carried out by our TELOX Service Center. Click here for more information*
• Celona: Warranty at Celona is continuous as long as an active subscription is in place.

*You may receive a refurbished or repaired device returned with repairs carried out by our Telox Service Center when a repair is possible. This excludes drop, user, and water damage.

Alternative RMA procedures

For certain brands, a different RMA procedure applies. Below you will find an overview where this applies:

• RUCKUS Networks: The RMA procedure for the products of RUCKUS goes through support.ruckuswireless.com. You must be logged in to submit an RMA. Standard support with a warranty scheme is provided for Ruckus products.
• SonicWall: The RMA procedure of SonicWall goes through the support desk of SonicWall.
• RMA via Alcadis for other brands: For Omada, Alcatel-Lucent Enterprise and EnGenius, you can request your RMA through Alcadis by emailing rma@alcadis.nl.